Knowledge checks Hellen FunGenerous Heads Up
Storyline Sample:
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My company released a completely new software to replace the current, legacy software geared towards billing and accounting.
I was tasked with creating training that demonstrated key tasks and provided learners with the opportunity to practice in a low stakes environment.
This course focuses on creating and managing pledges in the software. It is one of 8 courses in the Cashier Accelerator Learning Path.
I was responsible for designing and developing each course in this project from beginning to end.
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Designer and Developer
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Research Process
Consultation with SME’s
Scriptwriting
Storyboarding to organize the learning material
Develop knowledge checks and a final assessment to gauge the success of the learning outcomes
Screen-recording and video editing
Voice recording and editing for multiple characters
Add media to Storyline360 project file
Publish the SCORM package to the LMS
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This course is a component of the Accelerator Learning Path for Cashiers and guides learners through the process of creating and managing pledges within our company's software.
After completing this course, customers will utilize our software to successfully complete pledges, thereby enhancing operational efficiency and customer service excellence.
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After completing this course, learners will be able to successfully:
Process a payment for an Agency pledge.
Use the Pledge Agency spread to review payment details.
Apply this knowledge by taking a Pledge Agency Payment.
Design
This course was designed for cashiers at utilities who need to learn how to manage pledges in our software. I designed it with realistic scenarios that allowed the learners to practice the exact process in the software. In this low risk environment, learners can click and navigate through the process without any fear of interfering with the actual system or deleting anything.
The pledge process is very dry, and I felt that adding a narrative/story to break up the course would provide the learner with a mental break. I introduced "Hellen FunGenerous" as a vibrant persona that could an engaging twist to the training content.
My goal was to organically integrate the knowledge check into the theme, while also presenting simple questions that tied back to the course objectives.
Immersive experiences tend to help with learning retention, so I wove the theme of the talk show into multiple aspects of the course. Because this course is fairly information dense, gamifying the knowledge check provides a much needed relief from the mental load for learners.
My Process 
Development
I created the set of the Hellen FunGenerous show to resemble the actual set of the show as closely as possible.
It’s important to respect adult learner’s time, so the course includes triggers that would allow them to skip narrative sections and go straight to the practice.
For this project, I recorded all of the lines, and then used the audio software to alter the pitch and simulate different voices for the characters in the course. My role requires fast development, and this method allowed me to quickly record all roles without outsourcing a character to another instructional designer.
I used Vyond to create the narrative scenes because this tool allows me a fair amount of creative flexibility. I am to create compelling scenarios quickly and then share and save templates to use later as well.
I included each answer to the questions on a different layer, so the learner would receive tailored feedback depending on the response.
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